Shipping Policy

1. Introduction

At KnifeDepots.com, we strive to ensure that your handmade products are delivered safely and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and related terms. By placing an order, you agree to the shipping terms outlined here, in compliance with UK consumer protection laws.

2. Manufacturing and Dispatch Time

  • All our products are handmade, which requires 1-4 business days for manufacturing before dispatch.
  • Once the product is ready, it will be dispatched and shipped via our chosen courier services. We will notify you via email once your item has been dispatched, including a tracking number if applicable.

3. Delivery Timeframes

  • After dispatch, the shipping timeframe is typically 4-5 business days for deliveries within the UK.
  • For international orders, delivery times may vary depending on the destination, local customs procedures, and shipping carrier availability. Estimated international delivery times will be provided at checkout.
  • Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances (e.g., public holidays, strikes, extreme weather).

4. Delivery Costs

  • Delivery costs will be calculated at checkout based on the delivery address, product weight, and shipping method selected. All shipping charges, including standard and express options, will be displayed clearly before you complete your purchase.
  • For international orders, any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the delivery cost at checkout.

5. Shipping Carriers

We work with reputable couriers to ensure safe and timely delivery of your items. The carrier used for your order will depend on the shipping method you choose and the destination.

Our current shipping partners include:

  • Royal Mail (UK and international deliveries)
  • DHL (International deliveries)
  • Hermes (UK deliveries)

6. Delivery Address and Accuracy

  • It is your responsibility to ensure that the shipping address provided at checkout is complete and accurate. We will not be responsible for items not received due to incorrect or incomplete addresses.
  • If you need to update or change your shipping address after placing an order, please contact us immediately. Address changes cannot be made once the item has been dispatched.
  • If a package is returned to us due to an incorrect address provided by the customer, re-shipping fees may apply.

7. Tracking Information

  • Once your order has been dispatched, you will receive an email confirmation with tracking information, if available. You can use this information to monitor the progress of your delivery.
  • Please allow up to 24 hours for tracking information to be updated by the shipping carrier.

8. Late or Delayed Deliveries

  • While we aim to meet our estimated delivery times, unforeseen circumstances (such as courier delays, extreme weather, or customs inspections) may result in delayed deliveries.
  • If your order is delayed beyond the estimated shipping window, please contact us at support@knifedepots.com . We will work with the courier to locate your package and provide an update.
  • Under the Consumer Rights Act 2015, if your order is not delivered within 30 days of purchase, you are entitled to cancel your order and request a full refund.

9. Undelivered or Lost Items

  • If your package is lost in transit or fails to be delivered within the expected time, please contact us so we can assist in filing a claim with the courier.
  • For packages confirmed as lost by the courier, we will issue a replacement or a full refund, subject to the courier’s investigation and claim process.

10. International Shipping and Customs

  • We offer international shipping to selected countries. Please check our list of eligible countries at checkout.
  • For international deliveries, customers are responsible for any customs duties, import taxes, or other fees that may be incurred upon arrival in the destination country. These charges are not included in the purchase price and will be billed separately by the local customs office.
  • Please be aware that customs clearance may cause additional delays in delivery, which are outside of our control.

11. Split Shipments

  • If your order contains multiple items, they may be shipped separately depending on the size and availability of the products. You will not be charged additional shipping fees for split shipments.
  • Each item in a split shipment will have its own tracking number (if applicable) and separate delivery timeline. You will be notified about any split shipments via email.

12. Damaged or Missing Items

  • Upon receiving your order, inspect the package for any visible damage. If your item is damaged during shipping, please notify us within 48 hours of receiving the package.
  • To file a claim for damaged items, we may request photographic evidence of the damaged packaging and product. Depending on the nature of the damage, we will arrange for a replacement or issue a refund.
  • If an item is missing from your order but is marked as delivered, please contact us immediately so we can investigate with the courier.

13. Shipping Policy for Pre-Orders

  • If you place a pre-order for an item, the estimated manufacturing and shipping time will be provided at the time of purchase. Pre-ordered items will be dispatched as soon as they are available and in accordance with the timelines mentioned above.

14. Force Majeure

  • We are not liable for any failure to deliver or delays caused by events outside of our control, including but not limited to natural disasters, strikes, transportation disruptions, or governmental restrictions.
  • If such events impact our ability to deliver your order, we will notify you as soon as possible and provide you with an updated delivery timeline.

15. Contact Information

If you have any questions or concerns regarding shipping, please contact us at:

  • Email: support@knifedepots.com