Privacy Policy

Last Updated: 22/09/2024

At KnifeDepots.com (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or making a purchase, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information when you interact with our website or services:

A. Information You Provide Directly

  • Contact Information: Your name, email address, phone number, and postal address when you create an account, place an order, or subscribe to our newsletter.
  • Payment Information: Payment card details and billing information for processing orders.
  • Order Details: Information about the products you purchase, including your purchase history and preferences.
  • Communications: Any messages, inquiries, or feedback you send to us.

B. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device type when you visit our website.
  • Usage Data: Pages visited, time spent on our website, and actions taken, such as adding items to your cart.
  • Cookies: We use cookies and similar technologies to enhance your experience on our website. For more details, see our Cookie Policy below.

2. How We Use Your Information

We will only use your personal data where we have a lawful basis to do so. The primary purposes for which we collect and use your data include:

  • Processing Orders: To fulfil and manage your orders, process payments, and provide shipping updates.
  • Customer Support: To respond to your inquiries, provide assistance, and address any issues with your order.
  • Marketing: With your consent, we may use your email address to send you promotional offers, product updates, and newsletters.
  • Website Optimization: To improve our website functionality, enhance user experience, and analyse usage trends.
  • Legal Compliance: To comply with legal obligations, such as tax and financial reporting or responding to requests from law enforcement.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases for processing your personal information:

  • Contractual Obligation: We process your data to fulfil the contract when you make a purchase or request services from us.
  • Legitimate Interest: We process your data to operate, improve, and secure our website, prevent fraud, and handle inquiries.
  • Consent: If you subscribe to marketing communications, we process your data based on your consent, which you can withdraw at any time.
  • Legal Obligation: We may process your data to comply with our legal obligations under UK law.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or delivering marketing communications (e.g., payment processors, couriers, email marketing services).
  • Legal Compliance: We may disclose your information if required by law, such as in response to a court order, legal process, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. You will be notified of such changes.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. The retention period may vary depending on the nature of the data and the applicable legal requirements.

For example:

  • Order Information: Retained for tax and accounting purposes for at least 6 years.
  • Marketing Preferences: Retained until you opt-out or withdraw your consent.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete information.
  • Right to Erasure: You can request deletion of your personal data, subject to certain legal exceptions.
  • Right to Restrict Processing: You can request the restriction of processing in certain circumstances.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data for direct marketing or based on legitimate interests.
  • Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at support@knifedepots.com . We will respond to your request within 30 days, in accordance with UK law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, track user behaviour, and provide personalized content. For more information on the cookies we use, please refer to our Cookie Policy.

  • Necessary Cookies: These are essential for the website to function and cannot be switched off.
  • Analytics Cookies: We use these to track website performance and understand user interactions.
  • Marketing Cookies: These help us deliver targeted advertising and promotions.

You can manage your cookie preferences through your browser settings.

8. How We Protect Your Information

We take appropriate technical and organizational measures to secure your personal data against unauthorized access, accidental loss, or disclosure. This includes using encryption technologies, secure servers, and access controls.

However, please note that no data transmission over the internet is completely secure, and while we do our best to protect your information, we cannot guarantee its absolute security.

9. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs) approved by the European Commission or UK authorities.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page, and we encourage you to review the policy periodically.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: support@knifedepots.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, if you believe we have not complied with data protection laws.