Frequently Asked Questions

1. What types of knives do you sell?

At KnifeDepots.com, we specialize in high-quality, handmade knives, including kitchen knives, hunting knives, and custom-designed knives. Each knife is crafted with care and precision, using premium materials.

2. Are all your knives handmade?

Yes, all our knives are meticulously handmade by skilled artisans. Due to the handcrafted nature, slight variations in design may occur, making each knife unique.

3. How long does it take to manufacture a knife?

Since our knives are handmade to order, it typically takes between 1-4 days to complete the manufacturing process, depending on the complexity of the knife and current order volumes.

4. What payment methods do you accept?

We accept major payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment gateways (please check at checkout)

All payments are securely processed to ensure your information remains safe.

5. How long does shipping take?

Once your knife is made, shipping usually takes 4-5 business days within the UK. International shipping times may vary depending on the destination.

6. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs will be calculated at checkout based on your location.

7. Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number so you can monitor the progress of your delivery.

8. Can I cancel my order after placing it?

You may cancel your order within 14 days of receiving the product, provided the item has not been personalized or custom-made. However, if manufacturing has already started on custom orders, cancellations may not be possible. Contact us as soon as possible if you need to cancel.

9. How do I return an item?

If you’re not satisfied with your purchase or if the item is faulty, you can return it within 14 days of receiving the item. Please ensure the product is unused and in its original packaging. Custom-made knives cannot be returned unless faulty.

For more details, visit our Refund and Return Policy page.

10. Who covers the cost of return shipping?

If the item is faulty or not as described, we will cover the cost of return shipping. If you’re returning an item for any other reason, you will be responsible for the return shipping cost.

11. What should I do if my knife arrives damaged?

If your knife arrives damaged, please contact us within 48 hours of receiving the item. We will request photographic evidence and arrange a replacement or refund for the damaged product.

12. Do you offer custom knives?

Yes, we offer customization options for our knives. You can specify your preferences for blade type, handle material, and design. Please note that custom orders may take longer to produce, and they are non-returnable unless faulty.

13. How do I care for my knife?

To ensure the longevity of your handmade knife:

  • Hand wash the blade with warm, soapy water and dry it immediately.
  • Do not put the knife in the dishwasher.
  • Regularly sharpen and oil the blade to maintain its quality.

14. What is your warranty policy?

All our knives come with a 2 Year warranty against defects in craftsmanship or materials. This warranty does not cover normal wear and tear or damage caused by misuse or improper care.

15. Can I get a refund if I’m not happy with my purchase?

Yes, you have the right to request a refund within 14 days of receiving the product, provided it’s returned unused and in its original packaging. Custom-made knives are non-refundable unless they are faulty. Please refer to our Refund and Return Policy for full details.

16. How can I contact you for further questions?

If you have any additional questions, feel free to contact us:

  • Email: support@knifedepots.com