Billing Terms & Conditions

1. Introduction

These Billing Terms and Conditions apply to all transactions conducted through KnifeDepots.com (“the Website”). By placing an order, you agree to these terms. These terms are in accordance with UK law, including the Consumer Rights Act 2015 and the Distance Selling Regulations.

2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and other major cards.
  • PayPal: Secure transactions via PayPal.
  • Other Methods: Any additional payment options will be presented at checkout.

All payments are processed securely through our payment processors, in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

3. Currency and VAT

  • All prices on our Website are listed in GBP (£) and include VAT, where applicable, at the UK standard rate.
  • If you are purchasing from outside the UK, additional duties or taxes may be imposed by your country, which are your responsibility.

4. Invoicing and Billing Information

  • You will receive an email confirmation of your order, which includes the details of your purchase. This email serves as your receipt and proof of purchase.
  • It is your responsibility to ensure that all billing information provided during the transaction is accurate and up-to-date.

5. Price Accuracy

  • While we strive to ensure that all product prices on our Website are accurate, errors may occasionally occur. If we discover a pricing error in your order, we will inform you and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will cancel the order.
  • If a pricing error occurs after the payment has been processed, we will issue a full refund if the corrected price is not acceptable.

6. Payment Authorization

  • By submitting an order, you authorize us to charge your payment method for the total amount, including any applicable VAT, shipping fees, and other charges displayed at checkout.
  • Your order will not be processed until full payment has been received and authorized by the payment processor. We reserve the right to verify your payment details before dispatching any products.

7. Failed Transactions and Payment Rejections

  • If your payment fails or is rejected, your order will not be processed. You will be notified immediately, and we will not be responsible for any delay in order processing due to payment issues.
  • If a payment is flagged for suspected fraud or unauthorized use, we reserve the right to cancel the transaction and notify you.

8. Age Verification for Knife Purchases

  • In accordance with UK law, knives cannot be sold to individuals under the age of 18. By purchasing a knife from us, you confirm that you are at least 18 years old.
  • We may require proof of age before dispatching your order. If we cannot verify your age, the order will be cancelled, and your payment will be refunded.

9. VAT and Tax Compliance

  • For customers in the UK, all prices displayed on our Website include VAT. Your final invoice will include the VAT amount, and you may request a VAT receipt if needed.
  • For international customers, any applicable import taxes, customs duties, or local fees are not included in the total price at checkout. You are responsible for paying these additional charges, and we are not liable for any delays caused by customs procedures.

10. Payment Disputes and Chargebacks

  • If you have any issues with a payment or wish to dispute a charge, please contact us immediately at [your email address]. We will work with you and the payment processor to resolve any issues.
  • Unauthorized chargebacks or disputes filed without contacting us first may result in further action, including reporting to credit reference agencies or other relevant authorities.
  • We comply with UK consumer protection laws, including the Consumer Rights Act 2015, which provides you with legal protection for faulty or misdescribed goods.

11. Refunds and Cancellations

  • If you wish to cancel your order, please contact us before the item has been dispatched. If the order has already been shipped, you may still be eligible for a refund, subject to our Returns Policy.
  • Refunds will be processed using the same payment method that was used for the original purchase, unless otherwise agreed.
  • Refunds are processed in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which apply to distance selling in the UK.

12. Currency Conversion and Fees

  • All transactions are processed in GBP (£). If you are purchasing from outside the UK, your bank or payment provider may charge a currency conversion fee, and exchange rates may vary. We are not responsible for any additional fees charged by your bank or payment provider.

13. Personal Data and GDPR Compliance

  • Your personal and payment information will be processed in accordance with the UK General Data Protection Regulation (GDPR). We do not store your payment card information; all transactions are securely handled by our third-party payment processors.
  • We collect and process only the data necessary to complete your transaction, and we take appropriate measures to protect your personal information.

For more information, please refer to our Privacy Policy, which details how your data is collected, stored, and used.

14. Governing Law

  • These Billing Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
  • Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

For any queries or concerns related to billing, payments, or any other matters, you can reach us at:

  • Email: support@knifedepots.com